How CAQA Digital scopes, designs, builds, tests and hands over digital projects.
These Project Terms describe how CAQA Digital scopes, designs, builds, tests and hands over website, application, automation and digital-workflow projects. Client work is performed under an agreed proposal, quote, service agreement, retainer or written scope. The scope will identify the deliverables, assumptions, client responsibilities, fees, payment terms, timelines and review process. Clients are responsible for providing accurate, complete and timely information. Work outside the agreed scope may require a variation, additional fee or revised timeline.
These terms apply to projects for education providers, businesses, government bodies and community organisations. Where a signed proposal or agreement differs from these terms, the signed document prevails for that project.
Most projects begin with a discovery stage covering goals, audiences, content, technical requirements, integrations, accessibility needs and constraints. Discovery outcomes, including sitemaps, user journeys, technical recommendations and platform selections, are documented and approved by the client before design or development begins. Discovery findings form the baseline against which later change requests are assessed.
Design concepts are presented for review with the number of revision rounds stated in the proposal. Written design approval is required before development starts. Changes requested after design approval, including layout rework, new page templates or rebranding, are treated as change requests.
Development proceeds in the milestones set out in the proposal, typically on a private staging environment that the client can review. Progress reviews are scheduled at agreed points, and client feedback at each milestone must be consolidated and provided within the timeframes in the scope so the schedule can be held.
Unless content creation is included in the scope, the client supplies text, images, logos, brand assets, product data and documents by the dates in the project plan. Late or incomplete content is a common cause of delay and may shift the timeline and launch date. The client warrants that it holds the rights to all supplied material and that its use will not infringe any third party's intellectual property, privacy or confidentiality rights.
Before launch, the client is given a user-acceptance testing window stated in the proposal to test the deliverables against the agreed scope and report defects. Defects are logged, prioritised and corrected. Acceptance occurs when the client confirms acceptance in writing, or when the client directs launch, or when the site or application is put into productive use, whichever occurs first.
New features, additional pages, scope additions and post-approval design changes must be requested in writing. We will respond with the impact on fees and timeline, and proceed only once the variation is approved. Small adjustments may be absorbed at our discretion; this does not waive the change-request process for later items.
Hosting, domain names, SSL certificates, email services, plugins, themes, APIs and other third-party services are typically registered in the client's name and billed by the third party to the client, unless the proposal states otherwise. Third-party platforms, plugins, hosting and integrations may affect the performance and availability of the finished product, as explained in our Website and App Disclaimer, and their terms, pricing and continuity are outside our control.
Unless the proposal states otherwise, we correct defects in our own work at no charge for thirty days after launch. This defect period does not cover faults caused by third-party updates or outages, client or third-party edits to code or configuration, new browser or operating-system releases, or new requirements. After the defect period, corrections and updates are handled under a maintenance plan or as quoted work.
Ongoing updates, security patching, monitoring and help after launch are available under a maintenance plan or ad hoc arrangement, as described in our Support Terms.
On payment of all fees for the project, the client receives the agreed deliverables, administrator access and credentials, and ownership or an unrestricted licence of the bespoke work we created for the project, as stated in the proposal. Our pre-existing tools, frameworks, libraries and know-how remain ours and are licensed for use within the delivered product. Open-source components remain subject to their own licences, and third-party themes, plugins and stock assets remain subject to the licences under which they were purchased.
No payments are taken through this website. Fees, deposits, milestone payments and payment terms are set out in each proposal and invoiced by Career Calling International Pty Ltd (ABN 53 162 651 238). If a client suspends or cancels a project, fees are payable for work completed and costs committed to the date of cancellation, in accordance with the proposal. Nothing in these terms limits rights that apply under the Australian Consumer Law.
Project recommendations are based on the information the client provides, the platforms selected and the state of the relevant technologies at the time. They are not legal, financial, regulatory or compliance advice, and business outcomes such as sales, enrolments, rankings or funding cannot be guaranteed.
Questions about these Project Terms can be sent to info@caqa.com.au, raised by phone on 1800 266 160, or lodged through our contact page.
To Receive Updates And Offers
